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Cancellation & Refund Policy
Last Updated: August 23, 2024
At Pulse, we understand that circumstances may change, and you may need to cancel your subscription or terminate your service with our AI-powered platform. This cancellation policy outlines the guidelines and procedures for canceling your subscription or terminating your service.
1. Subscription Cancellation
1.1 Subscription Term
Pulse operates on a subscription basis, typically with a specified term (e.g., monthly). You are responsible for fulfilling the subscription term unless otherwise stated in your agreement with us.
1.2 Cancellation Notice
To cancel your subscription, you must provide us with written notice. The notice should include your account information, such as your username or registered email address, to facilitate the cancellation process. You can send the cancellation notice to our designated email address (
team@getpulse.pro
) or through the cancellation request form available on our website.1.3 Cancellation Timing
The cancellation will take effect at the end of your current subscription term. No refunds or prorated charges will be provided for any unused portion of the subscription term unless otherwise stated in your agreement with us.
2. Termination of Service
2.1 Termination Notice
If you wish to terminate your service entirely, separate from the subscription model, you must provide us with written notice. The notice should include your account information for identification purposes. You can send the termination notice to our designated email address (
team@getpulse.pro
) or through the termination request form available on our website.2.2 Termination Process
Upon receipt of your termination notice, we will review and process your request in a timely manner. Please note that certain services may require additional steps or procedures for termination, which will be communicated to you upon request.
3. Refunds and Financial Obligations
3.1 Refund Policy
Unless otherwise specified in your agreement with us, we do not offer refunds for any subscription fees already paid or unused portions of the subscription term.
3.2 Outstanding Payments
Any outstanding payments or fees owed up until the cancellation or termination date must be settled promptly. Failure to fulfill these financial obligations may result in collection actions as permitted by applicable laws.
4. Data and Account Removal
4.1 Data Retention
Upon cancellation or termination, your data and account information may be retained in accordance with our data retention policy or as required by applicable laws.
4.2 Account Removal
If you request the removal of your account and associated data upon cancellation or termination, we will make reasonable efforts to comply with your request, subject to any legal or regulatory obligations that may require us to retain certain information.
5. Modifications to the Cancellation Policy
We reserve the right to modify or update this cancellation policy at our discretion. Any changes will be effective upon posting the updated policy on our website. It is your responsibility to review the cancellation policy periodically to stay informed of any revisions.
If you have any questions or concerns regarding our cancellation policy, please contact us at
team@getpulse.pro
for assistance.